What is the spa attire?
Robe and slippers are provided for your spa service. Undergarments are optional during the treatments.
What is the cancellation/rescheduling policy?
Once you have scheduled a date and received a booking confirmation, cancellation and/or rescheduling is allowed up to 72 hours prior to your experience. Failure to appear on your booked date or to cancel or reschedule at least 72 hours prior to your booked date will result in the loss of the value of your experience.
When should I arrive for my appointment?
Please arrive at least 15-20 minutes prior to your appointment time in order to fill out a quick intake form and learn about the many amenities provided at the spa.
What if I have a preference of the gender of my therapist?
You can specify your gender preference for your therapist when you submit a booking request.
Where should I make note of any medical conditions?
You can place special notes about any medical conditions or special needs in the "Booking Notes" section of the booking request, as well as on the intake questionnaire at the spa. Disclosure of this information will ensure a safe and relaxing spa experience.
How can I pay gratuity?
You may pay gratuity after your experience in cash only. Gratuity from a satisfied customer is usually around $14-$20.
