Cloud 9 Living joins the Virgin family — Follow our journey
Welcome to Virgin Experience Gifts! Your experience awaites..


Absolutely! Though we are now Virgin Experience Gifts, your Cloud 9 Living voucher is still valid. Please enter your voucher number and follow the steps to redeem. 

In order to exchange an experience, you must first register/redeem your voucher. Once redeemed, you'll be prompted to book your original experience or exchange it. If you've already registered your voucher, from your account, click the My Vouchers Tab and click exchange.

Simply enter your voucher number above and the system will walk you through booking your experience. You'll be able to exchange and upgrade as well. By entering your voucher number and creating an account, the value of your voucher WILL NOT be depleted until you have formally submitted a booking request. 

Once you register your voucher, you will see all pertinent information of your experience, including a map of where it takes place. Once your date is confirmed, the full location and contact details of your experience provider will be included in your confirmation email. 

Yes. To combine multiple Gift Certificates or Experience Vouchers, first register them all to one account. Next, select one of the certificates/vouchers and proceed with the booking process. Select the experience you would like to choose and when you are prompted for additional payment you will be able to select another certificate/voucher to apply towards the balance. Any remaining balance will then be prompted for payment with a credit card. 

If you were given a specific experience voucher (ie: Stock Car Ride Along, Dinner Cruise, Hot Air Balloon Ride, etc) you must submit your booking within 9 months of the issue date. You can, however, choose a date beyond 9 months but will be responsible for any increase in price at the time of booking. Please note, the original value of the voucher will never expire. 

Certain experiences are offered daily. Others are offered only on specific dates or during specific seasons. The dates available for each experience are found on the experience detail page. Simply register your voucher and you will be provided a calendar of dates to choose from. (Registering a voucher does not deplete the value. The value is only depleted once a booking is confirmed.)

Certain experiences are subject to weather conditions. In the case of questionable weather, please contact your experience provider at the number provided to you on your booking confirmation email.

No. The value of your voucher will only be depleted once your booking is confirmed. We recommend registering your voucher, even if you don't plan on booking right away.