
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 30 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have scheduled a date and received a booking confirmation, cancellations or rescheduling more than 7 days prior to your experience will incur forfeiture of 50% of the cost of your experience. Cancellations made within 7 days of your experience will result in the loss of the value of your experience and no refunds or rescheduling will be allowed.