Year-Round:
Monday through Saturday - 10:15 AM
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have received a booking confirmation, cancellations and rescheduling are allowed up to 24 hours prior to the experience. Failure to appear on your booked date or to cancel and reschedule at least 24 hours prior to your booked date will result in the loss of the value of your experience. In the event that your tour is cancelled due to inclement weather, maintenance issues, or unforeseen circumstances, you will be able to reschedule directly with the experience provider.