February - November:
Select Mondays and Tuesdays - 7:30 AM to 5:00 PM
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have received a booking confirmation, no cancellations are allowed. Rescheduling is allowed up to 21 days prior to the experience. However, all rescheduling requests are subject to additional fees. Failure to appear on your booked date or to reschedule at least 21 days prior to your booked date will result in the loss of the value of your experience.