Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 30 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Prior to scheduling/booking a date for your experience, Virgin Experience Gifts's standard return and exchange policy shall apply. Once you have received a booking confirmation, cancellations or rescheduling are allowed up to 7 days prior to your experience for a $25 fee. Failure to appear on your booked date or to cancel or reschedule at least 7 days prior to your experience will result in the loss of the value of your experience.
5.0 out of 5 stars
Based on 12 reviews