Year-Round:
Daily - 8:00 AM to 4:30 PM
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have scheduled a date and received a booking confirmation, cancellations or rescheduling must be completed up to 72 hours prior to your scheduled flight. Failure to appear on your booked date or to complete a cancellation or rescheduling at least 72 hours prior to your booked date will result in the loss of the value of your experience. In the event your experience is canceled due to inclement weather you will reschedule your experience directly with your experience provider.
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