Chef will work with you to customize menu selections to your preferences. Should you request a particular item outside the established budget, you can simply reimburse your Chef. Non-alcoholic drinks can be added for no additional charge.
Gratuity is not included but is appreciated if you enjoy your experience.
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have scheduled a date and received a booking confirmation, no returns or exchanges are allowed. However, rescheduling is allowed with at least 7 days of notice.
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