Fly a Cessna
Chicago Thrill Seeker
Nov 24, 2021
By: Radek K
We'll take that any day! Thanks Radek, hope you had an amazing time! Cheers, Jake.
Fly a Cessna
Chicago Thrill Seeker
Nov 16, 2021
By: Matthew L
Hi Susan,
Thank you kindly for sharing your experience and for bringing this to our attention. Here at Virgin Experience Gifts, we strive to provide everlasting positive memories for our customers. Please accept our most sincere apologies that we were unable to meet this expectation for you.
I cannot imagine the frustration and disappointment that you must have experienced, especially since your day was planned in celebration of your husband. Rest assured, we appreciate the trust you’ve placed in us to make this right! I am working hard to resolve this with our experience providers—please expect to hear from me shortly.
Warmly,
Elizabeth
Fly a Cessna
Chicago Thrill Seeker
Mar 17, 2021
By: Evan K
Hi there Nicole!
Thank you for the excellent review! We love that Mike went above and beyond to make sure your experience was so stellar and can't wait to share the feedback.
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Dec 08, 2020
By: Troy M
Hi there Troy,
Wow! BEST REVIEW EVER! I am simply speechless. We are thrilled to hear that your experience with Jordan and the flight school was so spectacular. I love that Jordan made sure you had a great time while learning a new skill. I can't wait to share this glowing review with our partners, as I know that they will appreciate how special this experience was for you!
I love that you are hoping to pursue further flight instruction - That is so cool! Thank you for the kind words, and for letting us be a part of what could be the start of a new passion for you. Being up in the clouds and flying such a powerful vehicle is truly so unique and exciting, and it means so much to us to know that you enjoyed every second of it!
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Nov 03, 2020
By: Christo C
Hi there!
Thank you so much for sharing your flight details with us!
We love that the instructor was so stellar and made sure that you felt comfortable the entire time. It means the world to us to know that you all enjoyed your experience!
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Nov 02, 2020
By: Raj P
Hi Raj!
We are thrilled you had so much fun! Wonderful experience for a wonderful customer.
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Oct 23, 2020
By: Michael E
Hello Michael, Thank you so much for taking the time to let us know how your experience we went! It is so wonderful to hear that you enjoyed your time in the air with our partners. I am glad we could help get you out for an unforgettable experience! Cheers, Chandi
Fly a Cessna
Chicago Thrill Seeker
Oct 14, 2020
By: Mohini P
Hi there Mohini and Mihiri,
I want to take a moment to thank you for providing your honest feedback on the experience! We truly value getting to know how the experience went for each individual, and what your take-aways were.
I'm incredibly sorry for any disappointments that were experienced on your special adventure. At Cloud 9 Living, we pride ourselves on getting folks out on awesome experiences, and I'm sorry that you feel this was not the case for your flight.
In light of your feedback, I went ahead and gave our partners at the flight school a call to ensure that we are setting proper expectations and truly capturing all aspects of this experience. Together, we were able to fill in some gaps stemming from your feedback and the day of your flight
At this particular flight school, our partners do not offer scenic flights or tours. All flights are structured to be more like lessons in that the students get the opportunity to fly an aircraft with the assistance of a Certified Flight Instructor. They do their very best to ensure that anyone who wants to experience a day in the life of aviation has a safe, fun time doing so within the limits of an introductory-styled lesson.
That said, becoming a pilot takes rigorous hours of studying, exams, and logged flight hours, so the introductory lesson is more aimed to be an introduction to the world of aviation, rather than being thrust into a flight without proper instruction. Regardless of this, I apologize if the lesson felt more like observation. The Certified Flight Instructors (CFI) will do their best to let students have as much control of the aircraft within a safe limit, as this is many student's first time handling an aircraft.
With many factors that can affect a flight's safety, the CFI will take all of these factors into account and determine what level of control the student may take of the airplane. Weather, air quality, visibility, wind direction, passenger load, aircraft model and even the flight route can impact the flight's safety, so the CFI may take the controls at any point if they feel that the safety could be jeopardized. This is standard for all introductory flights due to regulations set by the FAA.
After connecting with our partners on your flight logs, we here at Cloud 9 Living were thrilled to learn that both of you were able to take a turn in the student role and handle the aircraft during the flights, Mohini on the flight there, and Mihiri on the flight back from Lake Geneva. We love that you both got a go at the flying portion!
I know that the instruction may have felt like a bit more hand-holding than anticipated, and I apologize if it was not what you had anticipated. Our partners are unfortunately limited by many factors, rules, and regulations, but aim to always provide a fun flight nonetheless. Everything said, I'm very sorry if your expectations were not fulfilled as you had hoped.
I do hope that despite this, you both were able to have an amazing time together and take in the great views, as well as enjoy Lake Geneva!
Please do not hesitate to reach out with any questions - We are here to help!
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Sep 10, 2020
By: Andok B
Hi there Andok,
We love hearing that you had so much fun on your experience! I am so happy that the lesson went so well.
Best,
Sophia
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Jul 30, 2020
By: Shibu T
Hi there Shibu,
I want to thank you for reaching out and sharing your experience with us!
I'm sorry to hear that there was a bit of a delay. Our partners are usually so wonderful and timely. That said, we understand wanting to soak up every possible moment for such an exhilarating experience.
In regard to the video package, we apologize for any confusion. Our package does not include videos, but they are available for purchase directly through our partner. We appreciate the feedback, and are happy to look into ways to better communicate this. We are thrilled to hear you were able to take advantage of this upgrade option upon arrival! What a fun way to remember an exciting experience!
As our apology for the delays, I have gone ahead and placed $25.00 in your Cloud 9 Living account for future use. I do hope we will be able to help you make another great memory!
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Jul 14, 2020
By: Ryan L
Hello, Erin!
We are very happy that you had so much fun! Being able to control an aircraft is certainly a thrill of a lifetime. What will you try out next time?
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Mar 03, 2020
By: David T
Hello, David!
A very nice review, from a very nice customer! We can't wait to get you out on another adventure soon!
Best,
Sophia
Fly a Cessna
Chicago Thrill Seeker
Jan 02, 2020
By: Ethan A
Hi Marissa, thanks for leaving such an awesome review and we are so happy to hear you had an amazing experience learning how to fly a Cessna! We hope you do get to try it again! Have a great rest of your week and Happy New Year! Kindly, Kelsey
Fly a Cessna
Chicago Thrill Seeker
Nov 05, 2019
By: Edward R
Hey Edward, thanks for the awesome review and your high recommendations! We're so glad to hear your flight was fantastic, and a great instructor to tie it all together! Have a wonderful rest of your week! Best, Kelsey
Fly a Cessna
Chicago Thrill Seeker
Oct 23, 2019
By: ARNOLD K
Wow, Arnold, we LOVE the fact that you got to handle takeoff and 97% of the flying too! That is so awesome, and thank you so much for sharing this with us. I will be sure to let our flight school know that you enjoyed your flight as well as your instructor! Enjoy the rest of your October! Best, Kelsey
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Oct 11, 2019
By: Maria W
Hi Maria,
That's what we love to hear! We looking forward to hosting you again, along with your family!
Cheers,
Inah
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Sep 29, 2019
By: Claudia S
Fly a Cessna
Chicago Thrill Seeker
Aug 21, 2019
By: BRANKO B
Hi Branko, thanks for the awesome review! I will definitely be sure to pass along your appreciation to our flight school for you - I'm sure your instructor appreciated having such a wonderful student! We're so happy to hear this turned out to be an experience of your lifetime and we hope to see you back soon for more fun and adventures. Cheers, Kelsey
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Aug 05, 2019
By: Victoria D
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Aug 05, 2019
By: Doug P
Fly a Cessna
Chicago Thrill Seeker
Jul 09, 2019
By: Orrin B
Fly a Cessna
Chicago Thrill Seeker
Apr 02, 2019
By: Oscar R
Hi Oscar, thanks so much for taking the time to write in about your experience. Sounds like you have yourself an amazing wife with some awesome gift giving skills! We are so happy to hear you had such a great experience and that you enjoyed Jim's instruction as well as his company - I will make sure to pass along those kind words for you! We hope to see you back for more fun and memories soon! Best, Kelsey
Fly a Cessna
Chicago Thrill Seeker
Sep 21, 2018
By: Christopher S
Hi Victoria! We are so glad you had a great experience and thank you for sharing it with us! I will be sure to let our instructor know how much you enjoyed your time with them. What a great birthday gift to your boyfriend, I do hope we see you again for another adventure soon! Best, Kelsey
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Sep 04, 2018
By: Ryan H
What a fun way to celebrate a birthday! I'm glad to hear it turned out so perfect for both of you.
Thanks for writing in.
Best,
Brooke
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Sep 04, 2018
By: Melody G
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Sep 04, 2018
By: JULIE S
Fly a Cessna
Chicago Thrill Seeker
Aug 28, 2018
By: Andrew G
Fly a Cessna
Chicago Thrill Seeker
Aug 28, 2018
By: Anna T
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Aug 28, 2018
By: Danielle C
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Aug 28, 2018
By: Kaitlan C
Fly a Cessna
Chicago Thrill Seeker
Aug 28, 2018
By: Deepika S
Fly a Cessna
Chicago Thrill Seeker
Aug 07, 2017
By: Arny G
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Jul 10, 2017
By: Jessica B
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Jul 06, 2017
By: Heba S
Fly a Cessna
Chicago Thrill Seeker
Jun 08, 2017
By: Troy C
Fly a Cessna
Chicago Thrill Seeker
May 10, 2017
By: Susan L
Fly a Cessna
Chicago Thrill Seeker
May 01, 2017
By: Thomas P
Fly a Cessna
Chicago Thrill Seeker
Sep 02, 2016
By: Renee S
Fly a Cessna
Chicago Thrill Seeker
Jul 26, 2016
By: Angela C
Fly a Cessna
Chicago Thrill Seeker
Jul 18, 2016
By: Steve B
Treetop Adventure with Go Ape
Chicago Thrill Seeker
Jul 12, 2016
By: Bruce L
Fly a Cessna
Chicago Thrill Seeker
May 24, 2016
By: Mike M
Fly a Cessna
Chicago Thrill Seeker
Oct 06, 2015
By: Nathan K
Fly a Cessna
Chicago Thrill Seeker
Sep 25, 2015
By: Brock L
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Aug 04, 2015
By: Robert S
Fly a Cessna
Chicago Thrill Seeker
Jul 27, 2015
By: Nate U
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Jul 14, 2015
By: Jeff Z
Fly a Cessna
Chicago Thrill Seeker
Jun 05, 2015
By: Bill S
Fly a Cessna
Chicago Thrill Seeker
May 27, 2015
By: Efrain M
Fly a Cessna
Chicago Thrill Seeker
May 19, 2015
By: Jackie S
Fly a Cessna
Chicago Thrill Seeker
Apr 24, 2015
By: Erik H
Fly a Cessna
Chicago Thrill Seeker
Nov 07, 2014
By: Jonathan S
Fly a Cessna
Chicago Thrill Seeker
Oct 27, 2014
By: Joseph R
Fly a Cessna
Chicago Thrill Seeker
Aug 13, 2014
By: Michael C
Fly a Cessna
Chicago Thrill Seeker
May 28, 2014
By: Bojan I
Fly a Cessna
Chicago Thrill Seeker
May 06, 2014
By: Christian S
Fly a Cessna
Chicago Thrill Seeker
Mar 31, 2014
By: Michael K
Fly a Cessna
Chicago Thrill Seeker
Oct 09, 2013
By: Michael K
Fly a Cessna
Chicago Thrill Seeker
Sep 30, 2013
By: Dan F
Fly a Cessna
Chicago Thrill Seeker
Aug 19, 2013
By: Brad P
Fly a Cessna
Chicago Thrill Seeker
Aug 19, 2013
By: Joseph Y
Fly a Cessna
Chicago Thrill Seeker
Jul 08, 2013
By: Clark S
Fly a Cessna
Chicago Thrill Seeker
Jul 07, 2013
By: Warren P
Fly a Cessna
Chicago Thrill Seeker
Oct 22, 2012
By: William W
Fly a Cessna
Chicago Thrill Seeker
Oct 08, 2012
By: Kaci C
Fly a Cessna
Chicago Thrill Seeker
Aug 09, 2012
By: Sonya T
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Jul 19, 2012
By: Denise N
Fly a Cessna
Chicago Thrill Seeker
Jul 13, 2012
By: Shane G
Tandem Hang Gliding Flight Lesson
Chicago Thrill Seeker
Oct 05, 2011
By: Anthony D
Fly a Cessna
Chicago Thrill Seeker
Sep 14, 2011
By: Lukasz K