Year-Round:
Saturday - 2:00 PM
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have received a booking confirmation, all bookings are final. No cancellations will be allowed. Rescheduling requests are allowed up to 14 days prior to your reservation. Failure to appear on your booked date or to cancel or reschedule at least 14 days prior to your booked date will result in the loss of the value of your experience.