Year-Round:
Fridays & Saturdays - 6:30 PM
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have scheduled a date and have received a booking confirmation, no refunds will be given however you may reschedule your class for another date with at least 72 hours notice to your experience provider. There will be a $10 administrative fee for rescheduling.
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